Phone: +124 569 89 09

FAQ

How Do I Contact Support?

We’re here to help you anytime you need it. You will be assigned a dedicated account manager, who will be in touch by e-mail after you create your account. You can find their contact details within the ‘Support’ section of your account. For general contact information is located on our Contact Us page.

How Much Will It Cost?

Simply answered, nothing. No charges at all for uploading music. Only 5% of your royalties to maintain the platform.

Do I Keep All of My Rights?

You grant StreamingDistribution a non-exclusive license to distribute your release to the retailers you select. You can cancel it to any time all rights stay always with you!

How Do I Add a Release to My Account?

After you have logged in to your StreamingDistribution account, just click on ‘Add A New Release’ and follow the on-screen instructions.

Streaming Fraud

StreamingDistribution would never recommend engaging with any service or person who guarantees you streams in return for money. We would also recommend never artificially manipulating the number of streams you receive (such as through excessive looping, or repeated plays). StreamingDistribution takes this issue really serious – be sure not to encourage your fans to engage in this behavior either, as you may find your music removed from digital stores who have a zero-tolerance policy regarding streaming fraud and have systems and filters in place to identify this type of behavior. If your music is found to have generated streams in an artificial way, your music may be removed and any resultant royalties withheld.

What Are UPCs and ISRCs ?

These are unique identifiers – an ISRC (International Standard Recording Code) identifies a specific recording, and a UPC (Universal Product Code) identifies a bundle, such as a single, EP, or album. These are required for every release, but don’t worry if you don’t already have them, we will assign them for free. If you want us to assign them, just leave these fields blank and our system will do the rest for you.

What Sort of Information Can I See in the Royalty Reports?

The provided information in your royalty reports varies from service to service. After we receive reports to our user accounts, you will be able to view the reports more in-depth, within the ‘Royalties’ tab of the dashboard area. We offer different payment options. You can choose between International Bank Transfer and Payoneer.

When Will Royalties Start to Appear in My Account?

Each service varies in the time it takes to report and credit sales. Royalties are not reported in real time. You can expect seeing sales reported around 4 to 5 weeks after each calendar month. Usually you will receive your first royalties round about 3 months after your first release.

How Much Will I Earn?

We will pass on to you 95% of what we receive from each retailer for sales & streams of your music.

How Long Does It Take?

Some services are faster than others. Usually the required timeframe will be between 2 days and 2 weeks.

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